Arrival Time

To ensure you receive your correct treatment time and receive full treatment benefits, Please allow at least 15 minutes to check in prior to your appointment, in the event that you may turn up late for your treatment, we will only be able to offer the remaining treatment time, but will still charge the full price of the treatment.

Attire

We provide you with a robe and towel throughout your spa experience. Swim wear is required for all spa facilities; however we do advise bringing two costumes for full days. For treatments it is normal to wear underwear.

Spa Footwear

As part of our continuous commitment to sustainability and environmental responsibility, we are making an important update to our spa policy. Effective from the 21st of October, we will no longer be providing flip flops to our guests in the spa. This decision comes after a thorough review of our business practices with the aim of reducing waste and minimizing our ecological footprint. By making this change, we are taking a significant step towards promoting a more sustainable and eco-friendlier environment. We kindly request all guests to bring their own spa-suitable non-slip footwear for their visits. Ensuring that your footwear is non-slip is important for your safety and comfort during your time with us. We appreciate your support and understanding as we implement this policy change. Together, we can make a positive impact on our environment. If you have any questions or need further clarification, please do not hesitate to reach out to our team. We look forward to continuing to provide you with a relaxing and rejuvenating spa experience.

Alcoholic beverages

We do reserve the right to refuse to serve anybody that is considered intoxicated. Using the heat facilities and receiving a treatment when intoxicated can cause you to feel very unwell. A charge will be made if you consume your own alcohol on the premises.

Cancellation Policy

A 50% non-refundable deposit is required upon booking both treatments and spa packages. For treatments please allow 24 hours’ notice for cancellation or rescheduling of treatments to avoid a fee of 100% of your service. Failure to arrive will result in a 100% charge. For packages we require 48 hours’ notice for cancellations to avoid a 100% charge. Failure to arrive will result in a 100% charge.

Etiquette

Our spa facility has a peaceful ambience one of which we request all guests to respect others. We kindly ask that all guests keep voices to a whisper throughout the spa. Smoking is prohibited unless in designated areas. Mobile telephones and electronic devices should be set to silent. It may be politely brought to your attention if we believe other spa users are being disturbed.

Patch Tests

A patch test is compulsory at least 48 hours prior to any tinting, eyelash or brow.

Pregnancy

Please advise us if you think you may be pregnant or undergoing any fertility treatment. We do not offer any treatment before the 1st trimester is over, after this we do have specially designed treatments for mums to be or mums breastfeeding. We advise you avoid all heated spa facilities. Please speak to the service team if you have any questions or queries.

Medical Conditions

Some of our therapies are not suitable for guests with certain medical conditions. We request that you notify us if you have any of the following conditions when booking: Epilepsy, allergies, heart condition, high / low blood pressure, scar tissue, varicose veins, skin conditions, Diabetes, Cancer, thyroid, pregnancy, recent operations. We have specially designed therapies for expectant women or nursing mothers. Please allow our spa team to guide you in selecting therapies that are most suitable.

Spa & Property

All items in the Spa remain our property, we reserve the right to charge guests after departure for items removed during the stay (For example - but not limited to - bathrobes, towels, items in rooms/treatment room and around the property).

Treatment Time

Your treatment time as advertised is not hands on treatment time. This time does include before and after care which is inclusive of your treatment

Valuables

We cannot accept responsibility for the safety of your personal belongings (including - without limitation - money or valuables) of any kind during your stay or your day package. If you do bring these items to we strongly recommend that they are covered by your own insurance policy.

Children

We do allow children over the age of 14 years to use our spa facilities and have a disclaimer should their parent or guardian wish to bnng them for a treat as some have hot tubs at home.